EXPRESS DELIVERY SHIPPING

Your order will be shipped on the same, or no later than the following working day. Thus, you will generally receive the goods within 2-3 working days.

Delivery time for Germany: 1 – 3 working days.
Delivery time for Austria: 2 – 3 working days
Delivery time for Belgium, Luxembourg, the Netherlands, France and the UK: 3 – 5 working days

You will be informed of the order status via email. You can also view this at any time in yourcustomer account.

 

DELIVERY AND SHIPPING COSTS

We ship our goods exclusively from Germany and with out shipping partner DHL.

Our prices stated on the seller’s webpages are inclusive of the applicable statutory VAT. Within Germany, deliveries over the value of € 50 are sent free of charge, and for orders below this value we charge a € 4.95 shipping fee. For deliveries to France, the Netherlands, Belgium, Luxembourg and Austria, orders over the value of € 200 are sent free of charge, and for orders below this value we charge a € 6.95 shipping fee. For deliveries to Great Britain, orders over the value of ₤ 150 are sent free of charge, and for orders below this value we charge a ₤ 5.75 shipping fee.

We only deliver to locations on the dispatch route. Unfortunately the self-collection of goods is not possible.

 

RETURNS

So you didn’t like the goods, they were the wrong size or were defective? Then you can cancel your order within 30 days following receipt of the goods. The cancellation can be made in text form (e.g. letter, fax or email) or by simply returning the goods, without stating reasons. All that is required in order to adhere to the deadline is that you submit notice of the cancellation in due time.

Packaged goods can be returned to us at our expense and risk. Goods that cannot be packaged will be collected from you.

If you have already paid for the goods, we will immediately transfer the money to the account specified on your return slip.